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Terms & Conditions

Bryn Glamping handles bookings from persons over 18 years of age (and over 21 years of age for all-adult groups). We reserve the right, without giving reasons, to refuse a booking. When you submit your booking through the online reservation system you will receive an automated booking summary e-mail, to the e-mail address provided.  Please check the e-mail for any errors.  The automated e-mail does not form a contract between you and Bryn Glamping.  A contract will be formed when Bryn Glamping sends you a booking confirmation letter via e-mail or post.  Any issues must always be notified by email or telephone within 7 days following the receipt of the booking confirmation letter or before the start of your stay if that occurs within 7 days.

Group/All-Adult Bookings
We do not allow stag or hen parties. If you have any queries regarding group bookings, please call Bryn Glamping on 07375 364 387


Site Regulations
In order to make the stay at Bryn Glamping as pleasant as possible for everyone, all guests must keep to the rules of behaviour listed here, behaving in a considerate and safe manner to all people and animals onsite. 

To respect fellow glampers we ask that there are no high noise levels after 9.00 p.m. with all noise to stop by 11 p.m.  We do not allow amplified music or drumming. 

Fireworks and sky lanterns are not allowed as they pose a risk of fire and are a danger to livestock.

We hope you love the natural environment as much as we do!  We ask that you consider the Countryside Code including the following:

Leave gates as you find them, closing a gate if found closed.

Do not walk across crops (this includes long grass).

Leave no trace on the land.  We provide a variety of bins in your accommodation and at the car park.

If the Site Regulations are breached, in serious circumstances, we may ask you to terminate your stay without a refund. Bryn Glamping reserves the right to make alterations to the set-up and opening hours of the facilities and supplies on the site.

Damages, breakages and cleaning
For damages or breakages: Guests are advised to check the accommodation unit/s for any damages or breakages found at the beginning of their stay and to inform Bryn Glamping of any that they find. Please let us know if anything gets broken so we can replace it for our next guest. We will only charge for replacements in exceptional circumstances, as we expect a degree of wear and tear.  If damage is directly attributable to the guest, then we reserve the right to request payment towards costs of repair/replacement.  Bryn Glamping reserves the right to deduct this payment from your security deposit or invoice guests following their stay.
For extra cleaning: Guests are reminded that they must leave the property in the same condition as when they arrived, remove all food items and personal belongings and follow Bryn Glampings instructions about where to place rubbish etc. and return any moved inventory items to each accommodation unit or they may be liable for extra cleaning costs. If the accommodation unit is not left in an acceptable condition and Bryn Glamping has to carry out extra cleaning above and beyond what they would normally expect this will be charged at £15 per individual staff hour.  Bryn Glamping reserves the right to deduct this payment from your security deposit or invoice guests following their stay.


Lost Property Returns
For lost property returns, Bryn Glamping charges £10 for small items and £15 for large items towards staff costs for travelling to a Post Office, postage and packaging.
Included in the accommodation price: rental of accommodation unit/s booked, water, daily allowance of wood provided in accommodation (one bag of wood per night stay).  NOT included in the accommodation price: rubbish collection (rubbish sacks should be left in the refuse area), stripping beds, washing up of all used kitchenware, firewood for wood-burning hot tubes and fire pits above daily allowance.
The prices on the Bryn Glamping website are not binding and Bryn Glamping reserves the right to modify these prices. The price stated on the booking confirmation letter (sent after automated booking summary) is binding. Special offers and/or discounts cannot be used after you have booked your stay.
Payments & Cancellations
i. Deposits (50%) made by card payment are due immediately upon booking.
ii. Deposits (50%) made by bank transfer are due within 24 hours of making a booking.
Full payment must be made according to timings detailed above (i, or ii) if you make a booking within 10 weeks before the start date of your holiday.
Bryn Glamping will send you a reminder of any outstanding balance approx.6 weeks before the start date of your holiday.  If balances have not been paid within 14 days after the date of the reminder letter, Bryn Glamping is entitled to unilaterally annul the agreement and retain the 50% deposit as cancellation compensation.
Cancellation Policy

Guests cancellation
i. In the event of a cancellation more than 6 weeks before the commencement of the stay, 50% of the rental amount will be payable with a minimum of £150.
ii. In the event of cancellation less than 6 weeks before the start of the stay, the full booking amount will be payable.
iii. If your stay is terminated early, the entire booking amount is payable.

iv, It is a condition of your booking that you obtain appropriate travel insurance for all members of your group. This should ideally cover illness, cancellation, and injuries during your stay. 

v. From the 30th October 2020, bookings are NOT insured due to our insurers withdrawing COVID-19 lockdown cover. 

vii. If you can't travel due to government COVID-19 restrictions in your area or if you are concerned your holiday destination (Bryn Glamping) may be closed please get in touch with us. If either of the above apply you will have the option to transfer your holiday to a date up to the end of the next glamping season or have a full refund, with no administration fee. If you choose your rescheduled dates in a higher price range, you will need to pay the difference and if you choose to reschedule in a lower price range the price difference will be refunded.


If we need to change or cancel your booking

i. We do not expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:

i.a.. if necessary to perform or complete essential remedial or refurbishment works; or

i.b. for other reasons unforeseen at the time you made your booking which are beyond our reasonable control. This may include occasions where the accommodation becomes inaccessible due to a Meteorological Office Severe Weather Warning or other unforeseen event.

ii. If we do need to change or cancel your booking for the reason set out in Section i.a, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.

iii. If we do need to change or cancel your booking in line with i.b, because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we’ll do our best to offer you a suitable alternative booking for either the same dates or alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and no refund of any amounts paid will be offered.

iv. We strongly advise that you obtain appropriate travel insurance for all members of your group. This should ideally cover loss of baggage and personal accident.

Making Alterations
If you decide to make a major change to your booking, we may charge a fee.  We are not obliged to make any changes to the holiday after the booking has been confirmed, unless you wish to add packages to your holiday, subject to availability, add a booking, or move your holiday to a more expensive period.
Arrival and Departure
You have access to your accommodation from 3.00 pm on the day of arrival unless you have agreed an earlier arrival time in writing with Bryn Glamping prior to arrival. On the day of departure, you must vacate your accommodation by 11.00 am, leaving your accommodation clean and tidy.
Please note that the advised check-in time is between 4.00 pm and 6.00 pm.  The check-in times are for your own interest to allow you time to unload your luggage and be shown the accommodation before dark.  Should you be unavoidably delayed, please contact Bryn Glamping at the numbers listed in the Welcome Pack and the travel directions.  A late fee may be applied to late arrivals.


Pets are not allowed at Bryn Glamping, assistance dogs are welcome.


Hot Tub

The wood-fired hot tub is a private hot tub which comes with each pod. We have a poster displayed near the hot tub which lists the safety policy which must be adhered to when using the hot tub.  Hot tub safety includes the following:

  • Use safety straps on the lid when the hot tub is not in use

  • Not suitable for children under 5 years old

  • Children must be accompanied by an adult

  • If you feel unwell be sure to leave the tub

  • Anyone with medical conditions should check safety first

  • Avoid drinking alcohol before/during use of tub

  • Use the gauntlets provided when adding wood to the wood burner

  • Check water temperature before getting in hot tub

  • No Glassware to be used while in the hot tub.

You may use the private hot tub throughout your stay unless we advise a break is required following application of water treatments. If the hot tub safety and hygiene advice is not followed, we may need to ask you to stop using the hot tub.  We provide a daily allowance of wood which usually lasts for the duration of a holiday, but you may need to purchase more wood from the wood store onsite.


Bryn Glamping accepts no liability for:
i.  theft, loss or damage, of whatever nature, during or as a result of a stay at Bryn Glamping.
ii. any defect or out of action equipment and loss or closure of supplies at Bryn Glamping.

Guests are responsible for any losses and/or damage which occurs as a direct or an indirect consequence of their stay, irrespective of whether any losses and/or damages are caused by themselves or by third parties who are at Bryn Glamping.
If you leave your pod in an inappropriate condition, additional costs can be charged to you.
Force Majeure
Bryn Glamping cannot be held liable if, through Force Majeure, the implementation of the agreement is entirely or partially, temporarily or permanently, prevented due to circumstances which are beyond the control of Bryn Glamping, including threat of war, blockades, fire, floods, staff strikes, and other disruptions or events.

Complaints Procedure
We take great care to ensure you have an enjoyable stay at Bryn Glamping however if you have a complaint during your stay please contact the site manager as soon as possible.  If a genuine complaint is not settled to your satisfaction, then you can write to Bryn Glamping within 14 days of your departure.  

You will be staying at a smallholding with animals, Also please be aware that some of the guest equipment, including the BBQs, stoves and wood burning ranges may be dangerous if misused. Bryn Glamping is not responsible for accidents (to the greatest extent permitted by law). Children must be supervised at all times.  We recommend you take out travel insurance against the risk of accidents and your stay being terminated early.
Day Visitors
You can have day visitors during your stay, but you must inform the site manager. Day visitors are not permitted to stay overnight.
Your contract partner is Bryn Glamping Ltd. We are not bound by any printing errors.

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